The dispatch board is the heart of it: open jobs, technicians with their skills and certificates, travel time, and a route the system proposes and a human adjusts. Recurring maintenance contracts generate their own jobs on schedule, so the service business that nobody has time to plan plans itself.
On site the technician has the equipment's full history, the checklist for this job type, the parts on the van and the customer's signature field. Everything captured there lands directly in the process — so the invoice is ready the same evening instead of being reconstructed from a paper pad at the end of the month.
Key features
Dispatch Board with Real Routes
See every open job, every technician and the travel between them on one board. The system proposes an order that respects skills, certificates and time windows; the dispatcher moves what they know better.
A Mobile Job That Works Offline
The technician gets the job, the history, the checklist and the manual on their phone — and it all keeps working in a basement with no signal, syncing when they come back up.
Proof That Ends the Argument
Photos before and after, measured values, the checklist as completed, and the customer's signature captured on the device — attached to the job, not to somebody's camera roll.
Parts from the Van, Booked on Site
Each van is a stock location. What the technician uses is booked against the job and off the van, so the invoice is complete and the restock list writes itself.
Recurring Maintenance That Plans Itself
Service contracts generate their jobs on schedule — by interval, by operating hours or by season — so the recurring revenue does not depend on somebody remembering.
Equipment History, on the Spot
Every machine, installation or vehicle carries its full service record: what was done, by whom, which parts, which faults recurred. The second visit starts where the first ended.
The Customer Knows When You Arrive
Automatic confirmation, an arrival window, and a message when the technician is actually on the way — the single biggest complaint in field service, answered.
From Job to Invoice Without Retyping
Time, parts, travel and surcharges come off the completed job into the billing run. Fixed price, time and material or contract-covered are decided by the job type, not by a person remembering the rule.
Emergency and SLA Handling
Priority jobs jump the board with the response time the contract promises, and an SLA at risk escalates before it is breached rather than after.
Safety and Qualification Checks
A job that needs a certificate cannot be assigned to somebody who does not hold it, and expiring qualifications surface before they lapse.
What holds for every module.
You never pay for these separately.
Your private cloud in Zurich
Customer data is stored and processed in Zurich. Keys and secrets are kept in a key vault in Zurich.
Encrypted
Your data is encrypted at rest (AES-256) and in transit (TLS).
Certified infrastructure
On ISO/IEC 27001 and SOC 2/3 certified infrastructure · revFADP · GDPR.
AI that does not train on your data
AI in your processes is Google Gemini via Vertex AI, processed in Zurich, contractually without training on your data.
Your source code
The source code is yours by contract. Cancel any time. Free offboarding within 10 working days, up to four handover meetings and 12 months of e-mail support.